Policies 

Privacy and Security Policy

This policy covers how the All Things Renewable Online Store treats personal information that we collect and receive from you (such as your name, address, email address, phone number, credit card, and any other information that is not otherwise publicly available) and the security of our website.

Confidentiality and Security

All Things Renewable is a secure place to shop online. We operate the All Things Renewable Online Store through Nitrosell, which uses industry-standard SSL encryption to protect data transmissions. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form. All Things Renewable does NOT retain sensitive authentication data subsequent to authorization, such as CVV2 data, PIN numbers and card validation codes. Account numbers are either masked, encrypted, or both. Employees of All Things Renewable do not have access to credit card information. 

The All Things Renewable store limits access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs. We have physical, electronic, and procedural safeguards to protect personal information about you.

Information Collection, Sharing, and Use Practices

When you make a purchase through the All Things Renewable online store, we will ask you for your name, billing and shipping addresses, email address, telephone number, and credit card information.

If you send us personal correspondence, such as emails or letters, we may collect such information. If your comments are a positive reflection on our business, products or services they may be shared with the press or made publicly available. We may use that information and other information that we obtain from your use of our site to resolve disputes, troubleshoot problems and enforce our agreement for Terms of Use. 

We may share aggregate statistics about our sales, traffic patterns and related site information with other businesses, but these statistics will include no personally identifying information.

All Things Renewable may send you email communications on upcoming seminars, sustainability news, or special offers. You may opt out of receiving email communications at any time by following the unsubscribe instructions in any email received. 

When entering any of our contests or prize drawings, you provide your name, telephone number, email address and mailing address. If you win, we will notify you by phone or email and require you to complete an affidavit of eligibility prior to claiming your prize. When you enter a contest or drawing you are also included in our email communication list for upcoming seminars, sustainability news, and special offers. You may opt out of receiving email communications at any time by following the unsubscribe instructions in any email received.

We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability. 

We do not rent, sell, or share personal information about you with other people or organizations except to provide products or services you've requested (such as site evaluations for solar/wind installations or energy audits) or when we have your permission, except as required by law.

Cookies

Cookies are small files which store certain information about your activity on the website and are stored on your computers hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer, so that you don’t have to reenter information you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable cookies, you will not be able to use certain features of this website.

Linked Sites

If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.

Changes to Privacy Statement; Consent
We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.

Returns 

You may return merchandise to any All Things Renewable store or by mail within 30 days of purchase to

PO Box 1357, Golden, CO 80402.  All returns must be made in original condition, include all packaging and accessories, and be accompanied by the original receipt, gift receipt, or internet order confirmation.

Returns received after 30 days or without a receipt may be refused by All Things Renewable.

Exceptions

The following items are not returnable:

• Shipping & handling charges
• Labor and/or installation services
• Items that are abused
• Items without original packaging
• Items not in resellable condition
• Custom order items, including furniture or artwork
• Composters and composting equipment

Restocking Fee
A 20% restocking fee will be charged on any returnable special-order products, products shipped from the manufacturer, or products not normally carried in stock, including, but not limited to, renewable energy system components, solar panels, wind turbines, batteries, and flooring. These fees apply unless the item is defective or damaged, you received the wrong item, or the fee is prohibited by law.

Missing Item or Damaged Product Fee
A missing item or damaged product fee will be charged for any product missing the original box, packaging material, contents, accessories and/or manuals (i.e., any product not in "like new" condition).

Damaged, Defective or Incorrect Items
If you return a damaged, defective or incorrect item to All Things Renewable, you will receive a credit. You may then choose to purchase a replacement item in the store or online.

Shipping Policy
Most orders will ship the following business day, provided the product ordered is in stock. Orders are not shipped on Saturday, Sunday, or holidays. 

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by All Things Renewable or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Additional residential delivery fees may apply for large items shipped via freight, including, but not limited to, solar panels, wind turbines, poles, and flooring.

All Things Renewable reserves the right to cancel an order, require that the order be shipped to the cardholder billing address, or delay shipment of any order for the purposes of credit card authentication and/or fraud investigation.

Special-Order products
There may be times when the product you have ordered is not normally carried in stock, is a special-order item, or is shipped from the manufacturer. We will keep you informed of any products you have ordered that meet these conditions, and you may choose to cancel your order at any time prior to shipping. Orders for custom-built products or under separate purchase agreement cannot be cancelled.

Taxes 
All Things Renewable shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Colorado. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information, All Things Renewable shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. All Things Renewable shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, All Things Renewable shall immediately issue a credit to your credit card account in the amount of the incorrect price

Copyright and Trademark Notice
This site is owned and operated by All Things Renewable. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of All Things Renewable, Copyright © 2009, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without All Things Renewable’s prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.